Shipping cost
Shipping is free on all products. There is no shipping fee added simply because of the product category you choose.
Shipping Information
Thoughtful delivery, from our collection to your door.
Every Soravelle order is supported by free shipping, a clear 3–5 calendar day delivery window, and 24/7 customer support so your tea, coffee, matcha, and refined refreshments arrive with confidence.
Free ShippingIncluded on every product.
3–5 Calendar DaysOur standard delivery window.
24/7 SupportHelp is available whenever needed.
30-Day ReturnsFree returns and exchanges.
Delivery Journey
Simple shipping with a clear arrival window.
We keep the delivery experience straightforward. Shipping is free across the store, and orders are expected to arrive within 3–5 calendar days.
01
Order confirmed
Your order details are recorded so your purchase can move into fulfillment.
02
Shipment progresses
Once tracking becomes available, use your order tracking destination to follow its progress.
03
Delivery arrives
Your expected delivery window is 3–5 calendar days.
What To Expect
Clear expectations at every stage.
Our shipping information is designed to answer the practical questions that matter most before and after checkout.
Delivery timing
The standard delivery timeframe is 3–5 calendar days, giving you one consistent expectation across the store.
Order assistance
If you need help understanding the status of an order, Soravelle customer support is available 24/7.
Track Your Order
Keep an eye on your delivery progress.
Use Soravelle’s order tracking destination whenever tracking information is available for your purchase. Keep your order details close at hand so you can identify the correct shipment quickly.
Useful details to keep nearby
Your order confirmation information can make it easier to follow your shipment and communicate clearly if support is needed.
Before Delivery
Check your order details carefully after purchase.
Accurate order information helps avoid unnecessary delivery issues. Review the information in your confirmation and reach out promptly if you notice something that needs attention.
- Check the delivery details shown in your order confirmation.
- Keep your order information available when requesting support.
- Use tracking information when available to follow shipment progress.
- Contact support if something about the delivery appears incorrect or unclear.
After Arrival
Support continues after your package arrives.
Delivery is only one part of the experience. Soravelle also provides free returns and exchanges within 30 days.
Returns and exchanges
Eligible purchases can be returned or exchanged free of charge within 30 days, giving you a clear period to resolve an issue after delivery.
Delivery concerns
If your order requires attention, contact support with the relevant order information so the situation can be reviewed efficiently.
Need Assistance?
We are here whenever your order needs attention.
For shipping questions, delivery concerns, or help with an existing order, Soravelle customer support is available 24/7.
Contact Support